By Mark Pounders
•
August 18, 2023
The majority of our business is conducted on major roads, interstates and state or county maintained roadways. From time to time, I am challenged with looking at a private site directed by our clients by using Google Maps or Google Earth. Oftentimes I can tell a great deal from the topography and layout that this is something that we can work with. Sometimes not. When I am unable to get a feel for the location, a site inspection is necessary. This is for several reasons. First, we don't want to compromise the safety of the passengers. If I had a nickel for every time I have been told "we have tractor trailers in here all the time", I'd be a rich man. Someday I'm going to say, "great idea, let's bring your guests in by tractor trailer!" To date, I haven't had the courage. However, our vehicles are wrapped in glass and susceptible to limbs breaking the windows or worse. The safety of your guests should be your number one concern. Second, we don't want to tear up your property. A 25 ton vehicle stuck on private property makes a mess getting it out. It's not pretty. It also usually prevents the group from getting back on time or not getting back by way of our vehicle at all. You don't want this and neither do we. Third, we don't want to tear up our vehicles or have them damaged in any way. Not only does it usually take them out of service for the short term, the client ends up with the bill if a site inspection hasn't been done and fixing these vehicles is not cheap. A small bit of damage will usually cost $2000 or more. Finally, it's just embarrassing and inconvenient for everyone involved including us. We want things to go smoothly and preparation is key. If it's not going to work, you want to know up front. If it can work, you want to know how so that you can make it happen. Site inspections do that for you. Site inspections are a cheap insurance policy against embarrassment or much worse. We can always take the group to the street address of the location and drop on the street, but going onto a property is at the driver's discretion without a site inspection and drivers will rarely risk it. This leaves you with a bus load of guests having to walk (sometimes in the rain) to get to where they need to be. They also have to get out to the bus at the end of the evening. The example I am about to tell you IS 100% true and it is a worst case scenario. The names have been changed to avoid further embarrassment, but it illustrates what can happen when site inspections aren't done. We were contracted to provide transportation for guests attending a dinner party at a beautiful home out in the country. The hosts (we will call them Bob and Betty) were showcasing their home and property for about 30 dinner guests (mostly couples). They wanted to make an impression on their guests. We told them that they could pay for a site inspection and plan ahead of time as their home did not appear to be accessible by motorcoach. Bob and Betty were not interested in investing in a site inspection and said "we have trucks out here all of the time, your driver will see that he can get in and out with no problem." Despite our best advice, they flat out refused the site inspection. We told them that we would guarantee to get their guests to the entrance off of the state maintained road and ONLY if the way was clear the driver would proceed further...they were sure of their opinion and agreed. The evening of the dinner party there was a slight drizzle. When we arrived with the group, sure enough the driveway had a large hump just inside the entrance which would cause the bottom of a bus to get stuck, but a truck would have the ground clearance to proceed. The driver informed their guests that it was as far as he could safely go. The guests would have to walk the remaining 150 yards to the home on a wet gravel and dirt drive. Bob and Betty used their car to shuttle a few of the guests and the remainder had to get their nice shoes and pants a little wet and a little muddy. At the end of the evening, the rain had increased dramatically and their guests could not walk in the downpour, so Bob began shuttling guests in their car from the house to the motorcoach 2-3 at a time. That was the only solution for the first 3-4 trips until Bob's car slid into the ditch next to the driveway and got stuck. Bob abandoned his car and ran in the pouring rain to get Betty's car and began shuttling again. Because of the stuck car, Bob could not turn around at the end of the drive, so he had to back all the way up the drive in the rain to go back for guests each time. The loading time for departure took almost an hour because of the shuttling and mishaps. This also resulted in additional time charges. Bob and Betty ended up paying for overtime vehicles charges, a tow truck and a landscaping crew to repair the beautifully manicured driveway. They inconvenienced their guests and embarrassed themselves, but they did save the cost of a site inspection. Don't be Bob and Betty.