Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policies so that you understand how we treat your personal information. As we continuously improve and expand our services, these policies might change so please check back periodically. If you have questions about our policies, please contact us.

Privacy Policy

Please see our privacy policy to read more about information collection.

Advance Deposit/Credit

The charter contract is NOT guaranteed until the order has been signed and returned to our offices and a deposit of $100 per motorcoach / per day, has been paid. Contracting party is responsible for verifying that the order has been booked by WINN Transportation (WINN) if no confirmation has been received. Deposits are not required for schools or corporations, which have established credit. Other agreements (except Henrico County School Transportation Agreements which should be received with this contract), verbal or written, do not supersede these Terms and Conditions.

Payment of Balance

The entire balance must be received in our offices at least five business days before the departure or WINN reserves the right to cancel the order. Drivers cannot accept payment for charters and no payments intended for WINN will be guaranteed if paid to the driver. Credit balances must be paid within 10 days to avoid a service charge of twenty four percent (24%) APR. Contracting party is responsible for all legal fees and all costs incurred to collect the balance and for any subsequent legal or mediation fees relating to the charter. NO STATEMENTS WILL BE SENT. Payments may be made by mail or in person or by phone Monday through Friday between 8 am and 5 pm except holidays at: WINN Transportation, 1831 Westwood Avenue, Richmond, Virginia 23227, please identify it with your name, trip date and destination.


Winn Transportation accepts Visa, MasterCard, Discover and American Express credit cards.
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We do not store your credit card information.

Cancellation and Refund Policy

All charters will incur a service charge of $25 per coach, per day on cancellations made more than 30 days prior to the scheduled date of departure. There will be a $100 cancellation fee per coach, per day if the group cancels charter less than thirty days but more than one week prior to the scheduled date of departure. Tour cancellations are subject to a minimum $100 per coach per day and any hotel, restaurant or attraction penalties. If cancelled within one week but more than 24 hours of departure the customer is subject to 50% of the full charter or tour cost. Cancellations within 24 hours of departure are subject to 80% of full charter or tour cost. All cancellations must be submitted in writing by mail, fax or email and will be issued a cancellation confirmation number. YOU MUST OBTAIN A DATED CANCELLATION CONFIRMATION AND CANCELLATION NUMBER.

Policy Changes

These are our current privacy and security policies and we reserve the right to change our web site and these policies at any time. You should check these policies periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in different ways. Please contact us with any questions or comments.